RETURN & REFUND POLICY

A return or replacement may be considered where:

• The wrong product was delivered.
• The product was damaged during transit.
• The product arrived leaking, broken or visibly tampered with.
• The product received is materially different from the product ordered.
• The product is defective or otherwise does not conform to the order.

Customers should contact us within 48 hours of delivery where possible.
We may request photographs or videos showing the package, shipping label, product, seal and
the issue reported.

For safety and hygiene reasons, returns are generally not accepted for products that:

• Have been opened or used.
• Have a broken, removed or tampered seal.
• Have been altered, damaged or contaminated after delivery.
• Are returned without the original packaging.
• Are returned solely because the customer has changed their mind.
• This does not limit any rights available to a consumer under applicable law.

If a claim is approved, Blue Ginger Roots may provide a replacement or another appropriate
resolution, subject to availability and the circumstances of the case.

Where a refund is approved, it will normally be processed to the original payment method. The
time taken for the refund to appear may depend on the bank or payment service provider.