Before Dispatch
Cancellation requests received before dispatch may be accepted without a cancellation charge.
Customers may request cancellation of an order before it has been dispatched.
Cancellation requests received before dispatch may be accepted without a cancellation charge.
Once an order has been dispatched, cancellation may not be possible. In such cases, the
customer may contact Customer Care to discuss the available options under our Return &
Refund Policy.
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Where cancellation is accepted and a refund is applicable, the refund will normally be processed
to the original payment method.
The time taken for the refund to reflect may depend on the customer's bank or payment service
provider.
Need help? Get in touch with our customer care team.